Frequently Asked Questions

Holiday Home Insurance

Policy Powerhouse

General

Holiday Home Insurance is different to standard home insurance as it is designed to cover properties that are not in full time use and that are used by friends and family. The liability cover covers your liability to both third parties and your guests.

This is purely down to personal choice. Accidental Damage is included as standard on the buildings section of the Policy Powerhouse let property policy. It is optional cover on the contents section of the policy. Your policy schedule will confirm if this cover is included.
This covers legal liability for accidental bodily injury including death or disease, and accidental damage to material property not belonging to you.

The rebuild sum insured should represent how much it would cost to rebuild your holiday let (including any outbuildings) as they currently stand from scratch.

Policy Powerhouse has taken away the worry of getting this amount right for the policyholder.

We use data from a variety of sources to estimate the rebuild cost of the property.

Rebuild costs don’t include the cost of land, so in most cases it will be less than the property’s market value.

Make sure the rebuild sum insured is enough to cover the cost of rebuilding your holiday let including outbuildings, swimming pools, hot tubs etc. The costs for debris removal and professional architect and engineers fees should also be included.

You may alter the rebuild sum insured up to £1,000,000. Failure to insure for the full reinstatement value could result in the claims settlement being reduced.

Contents should always be covered on a new for old basis. You should insure the contents for the amount it would cost if you were replacing them at today’s prices.

The Policy Powerhouse holiday let insurance automatically offers £10,000 of cover free of charge. You may select any amount up-to £100,000. Typically, the average value of possessions in a holiday let property is approximately £20,000.

  • Pay annually It’s often cheaper to pay the premium annually rather than paying monthly. Most insurers will charge interest or an admin fee if you opt to pay monthly.
  • Buy a combined policy Buying buildings and contents insurance together from the same insurer will save you money compared to buying each separately.
  • Increase your voluntary excess Opting to pay a higher voluntary excess can lower your insurance premium.
  • Don’t over-insure Overestimating the rebuild cost of your property and the value of your contents will increase your premium, so ensure the figures are accurate as possible.

Policy Powerhouse is an insurance broking business focused upon niche insurance sectors providing contingency and property insurance expertise.  The business operates as far as possible through its digital platform which is being created to provide exceptional customer engagement and seamless insurer reporting.  Policy Powerhouse Executives each have over 30 years specialist experience of the sector and the business is also supported by an Advisory Board who have extensive experience within related sectors such as Technology, Marketing, Advertising & Investor relations.  Policy Powerhouse Limited is authorised and regulated by the Financial Conduct Authority, FCA registration 946345 as an appointed representative of Innovative Risk Labs Ltd. Innovative Risk Labs Ltd is authorised and regulated by the FCA Registration 609155. You can check this by visiting Financial Services Register or by contacting the FCA on 0800 111 6768.

The policy is provided by Bspoke Underwriting Limited and insured by Accelerant Insurance Europe SA
A copy of the Policy Wording, IPID, Statement of Fact and Schedule will be emailed to you. Copies are available upon request.
A quotation is valid for 30 days from the date of issue.

Key exclusions and restrictions

Please read the policy wording, IPID, Statement of Fact and policy schedule to ensure that the policy is suitable for your needs.  Key exclusions can include but are not limited to:
  • Any loss or damage that happened before the start of the period of insurance.
  • Any loss or damage caused, or allowed to be caused deliberately, wilfully, maliciously, illegally, or unlawfully by you.
  • Malicious damage to the property in any structure that cannot be locked.
  • Theft or attempted theft caused by any persons lawfully in your premises.
  • Storm or flood damage to walls (not forming part of the main structure), fences, gates, or moveable property in the open or in/to open sided structures.
  • Escape of water damage caused by the failure, wear and tear or lack of grouting or sealant or resulting in subsidence, heave, or landslip.
  • Subsidence damage to yards, car parks, roads, pavements, and walls unless damage is also affecting the main dwelling.
  • Any loss or damage or liability arising out of the activities due to building works.
  • Any damage caused by wear and tear or any other gradually operating cause.
  • Damage more specifically insured elsewhere by you.
  • The excess (the amount you have to pay on any claim). Please refer to your schedule for any excesses or endorsements that may apply.
  • Certain causes resulting in damage to property when your premises are unoccupied.
  • Certain limitations may apply to your policy, for example: monetary limits for certain cover, conditions that exclude certain types of loss or damage.
  • If the sums insured for your property at the time of replacement are less, you will be responsible for a proportionate share of the claim.

Insuring multiple properties

Yes, you can insure all your properties on a single policy. This makes a lot of sense as you will pay only one policy fee, plus a premium discount is applied for multiple properties. You can use our instalment plan provided by PremFina to pay over 10 months (subject to an APR). You can set up your policy with a single property and then add additional properties as they come up for renewal, paying a pro rata premium to your renewal date.

Changing my policy

For any other changes please contact Policy Powerhouse.

Claims

Please refer to your policy document which gives contact details for your insurers claims team.

Contacting us

Policy Powerhouse Limited The Granary Hermitage Court Hermitage Lane Maidstone Kent ME16 9NT

0333 772 7453

You can put cover in place at anytime on our website but if you have a problem or issue you need to discuss with a human, our phone lines and chat tools are available Monday – Friday 9am – 8pm

Fees

Policy Powerhouse may charge a fee to administer your policy. This fee is per policy and will be displayed on your quotation and policy Schedule; a policy can include a single or multiple properties. Policy Powerhouse can also charge a cancellation fee of £50 if you cancel your policy after 14 days. We do not charge a fee for any changes to your policy. Full details of our fees are available within our terms and conditions.

Payments

You may choose to pay annual premiums by credit/debit card or select to pay 10, equal monthly payments by Direct Debit (an APR applies) this service is offered by PremFina Limited.
Sorry we are not able to accept payment by cheque

Innovative Risk Labs Limited are our Regulatory principal and receive all premium payments. Their name will appear on your Bank/Credit Card statement

Please visit the PremFina portal and amend your details

Cancellation of my policy

Please contact Policy Powerhouse if you wish to cancel your policy. Some policies do not provide a refund of premium if cancelled (typically short period policies). You will be made aware of this at the time you take out the policy. 

  • If you cancel within 14 days of your policy starting, we will refund all premium paid.
  • If you cancel after 14 days of your policy starting we will refund any premium paid calculated on a pro rata basis for the unused period of your policy less a £50 cancellation fee.
  • A refund of premium is only available if a claim has not occurred on the policy. If a claim is notified, then no refund is available.

Complaints process

If you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
Policy Powerhouse Limited
The Granary
Hermitage Court
Hermitage Lane
Maidstone
Kent
ME16 9NT

Email: complaints@Policypowerhouse.co.uk

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